Refund & Cancellation Policy

Last updated: August 2026

This Refund & Cancellation Policy is provided by Vital Few Software LLC for Vital Few Prep. It is governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules. Any dispute arising from this policy or the service must be brought in a state or federal court located in New Hampshire, unless applicable law requires otherwise.

Short version: Eligible first-time subscribers receive a 7-day free trial with full access and no charge today. Cancel before the trial ends to avoid the first charge. The selected monthly or quarterly subscription then renews automatically until canceled. Charges made after the trial are final except where required by law or where Vital Few approves a correction for a billing or service issue. Purchases made in the Vital Few app for iPhone or iPad are billed by Apple and follow Apple’s cancellation and refund process.

What you are buying

Monthly plan: 7 days free for eligible first-time subscribers, then $19.99, billed every month.

Quarterly plan: 7 days free for eligible first-time subscribers, then $49.99, billed every three months.

The trial is available once per product. Returning subscribers are charged when they subscribe again.

Charges after the free trial

Eligible first-time subscribers can use the service free for 7 days and cancel before being charged. Charges made after the trial, including renewal charges, are final except where required by law or where Vital Few approves a correction for a billing error or a service issue on our side. Cancel in the billing portal before the trial or the next renewal date to prevent the next charge.

Purchases made in the Vital Few app for iPhone or iPad are billed by Apple and follow Apple’s cancellation and refund process.

Canceling your subscription

Use the Stripe billing portal to cancel. Cancellation is self-service; you do not need to contact us. Your access continues through the end of the paid period, and the subscription will not renew after the cancellation takes effect. Stripe also provides payment documents through the portal. Canceling paid access does not automatically delete your account or study records; data requests are handled as described in the Privacy Policy.

Separate newsletter signup

Your paid access subscription is separate from any newsletter signup. We are not currently sending commercial newsletters and do not promise a newsletter schedule. Where newsletter signup is offered, submitting an email creates a pending record and the address is subscribed only after the person clicks the confirmation link. A returning unsubscriber must confirm again. Canceling paid access does not subscribe, unsubscribe, or otherwise change that separate newsletter status.

How to report a billing or service issue

Use our contact form with the subject "Billing issue"
Include the email address on your account and the approximate date of charge
We aim to respond within 2 business days

If Vital Few approves a correction, it is processed through Stripe and typically appears on your statement within 5–10 business days, depending on your bank.

Exceptions and disputes

We review billing errors and service issues on a case-by-case basis. If a technical problem prevented you from using the service, please let us know. We take service reliability seriously.

If you initiate a chargeback without contacting us first, your account may be suspended pending resolution. We encourage you to reach out directly; most issues can be resolved quickly.